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Store bloqué / cassé : Somfy, notre savoir-faire au service de votre satisfaction

à partir de 95€

Vous avez adopté une solution de motorisation Somfy pour votre store de votre terrasse et celui-ci ne fonctionne plus ? Vous ne savez pas s’il est bloqué ou cassé ? Pas de panique. Il vous suffit de contacter Somfy Assistance. Nous nous chargeons d’évaluer votre problème et de contacter un professionnel partenaire. Ce dernier se déplace chez vous pour réparer votre store bloqué. Si une pièce de votre store est cassée, il effectue un devis avant de procéder à la réparation.

Somfy est un fabricant spécialisé dans la motorisation des équipements de la maison ainsi que dans la domotique. Lorsque vous achetez l’un de nos produits en magasin, nous garantissons les pièces. Néanmoins, le coût de l’intervention sur un store cassé est à votre charge sauf si des garanties supplémentaires ont été données par votre installateur.

N’hésitez pas à consulter notre foire aux questions pour plus de renseignements sur le dépannage des stores électriques.

Vous êtes en panne ?

Somfy vous accompagne

Remplissez le formulaire ci-dessous


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struct
Detail [empty string]
ErrNumber 0
Message You have attempted to dereference a scalar variable of type class java.lang.Integer as a structure with members.
StackTrace coldfusion.runtime.ScopeCastException: You have attempted to dereference a scalar variable of type class java.lang.Integer as a structure with members. at coldfusion.runtime.Cast._Map(Cast.java:1658) at cfServices2ecfc2132035820$funcGENERATEBLOCSFORDOCUMENTATION.runFunction(/srv/www/sites/cms/current/modules/RichPages/Services.cfc:1835) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:623) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:553) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:516) at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:95) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:463) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:438) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:681) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:980) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:762) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4175) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4139) at cf_getDatas2ecfm1763616265.runPage(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/_getDatas.cfm:100) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:257) at coldfusion.filter.CFVariablesScopeFilter.invoke(CFVariablesScopeFilter.java:56) at coldfusion.tagext.lang.ModuleTag.doStartTag(ModuleTag.java:330) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:5211) at cfcontroller2ecfm2076910190._factor1(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:115) at cfcontroller2ecfm2076910190._factor4(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:111) at cfcontroller2ecfm2076910190._factor7(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:104) at cfcontroller2ecfm2076910190._factor10(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:87) at cfcontroller2ecfm2076910190._factor11(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:36) at cfcontroller2ecfm2076910190.runPage(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:1) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:257) at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:749) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:578) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:5211) at cfgetview2ecfm380315787.runPage(/srv/www/sites/cms/current/netvertisCMS/cms/customtags/plugin/getview.cfm:7) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:257) at coldfusion.filter.CFVariablesScopeFilter.invoke(CFVariablesScopeFilter.java:56) at coldfusion.tagext.lang.ModuleTag.doStartTag(ModuleTag.java:330) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:5211) at cfViewLocator2ecfc2013335392$funcGETVIEW.runFunction(/srv/www/sites/cms/current/netvertisCMS/cms/core/plugin/ViewLocator.cfc:68) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:623) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:553) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:516) at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:95) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:463) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:438) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:310) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:975) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:696) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:503) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4264) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4227) at cfController2ecfc1948726289$funcDISPLAY.runFunction(/srv/www/sites/cms/current/netvertisCMS/cms/core/plugin/Controller.cfc:34) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:623) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:553) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:516) at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:95) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:463) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:438) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:310) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:975) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:696) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:503) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4264) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4227) at cfAdminRichPages2ecfc1853563582$funcDISPLAYRICHCONTENTS.runFunction(/srv/www/sites/cms/current/modules/RichPages/controllers/AdminRichPages.cfc:54) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:623) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:553) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:516) at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:95) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:463) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:438) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:681) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:980) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:762) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4175) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4139) at cfController2ecfc265355242$funcDISPLAYRICHCONTENTS.runFunction(/srv/www/sites/cms/current/modules/RichPages/Controller.cfc:136) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:623) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:516) at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:95) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:463) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:438) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:681) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:980) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:762) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4175) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4139) at coldfusion.tagext.lang.InvokeTag.doEndTag(InvokeTag.java:479) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:5212) at cfPlugin2ecfc1598388473$funcEVENTHANDLER.runFunction(/srv/www/sites/cms/current/netvertisCMS/cms/core/plugin/Plugin.cfc:601) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:623) at coldfusion.runtime.UDFMethod$ReturnTypeFilter.invoke(UDFMethod.java:553) at coldfusion.runtime.UDFMethod$ArgumentCollectionFilter.invoke(UDFMethod.java:516) at coldfusion.filter.FunctionAccessFilter.invoke(FunctionAccessFilter.java:95) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:463) at coldfusion.runtime.UDFMethod.runFilterChain(UDFMethod.java:438) at coldfusion.runtime.UDFMethod.invoke(UDFMethod.java:681) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:980) at coldfusion.runtime.TemplateProxy.invoke(TemplateProxy.java:762) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4175) at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:4139) at cfinvoke2ecfm1186648800.runPage(/srv/www/sites/cms/current/netvertisCMS/cms/customtags/plugin/invoke.cfm:15) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:257) at coldfusion.filter.CFVariablesScopeFilter.invoke(CFVariablesScopeFilter.java:56) at coldfusion.tagext.lang.ModuleTag.doStartTag(ModuleTag.java:330) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:5211) at cfv6_richpage_lm_form2ecfm56549173.runPage(/srv/www/sites/cms/current/cmsSomfy/pages/v6/v6_richpage_lm_form.cfm:40) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:257) at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:749) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:578) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:5211) at cfindex2ecfm253893419.runPage(/srv/www/sites/cms/current/netvertisCMS/cms/customtags/htdocs/index.cfm:56) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:257) at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:749) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:578) at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:5211) at cfindex2ecfm1857356529.runPage(/srv/www/sites/cms/current/cmsSomfy/html/index.cfm:1) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:257) at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:749) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:578) at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65) at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:573) at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:43) at coldfusion.filter.MonitoringFilter.invoke(MonitoringFilter.java:40) at coldfusion.filter.PathFilter.invoke(PathFilter.java:162) at coldfusion.filter.IpFilter.invoke(IpFilter.java:45) at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:97) at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:28) at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38) at coldfusion.filter.NoCacheFilter.invoke(NoCacheFilter.java:60) at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38) at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22) at coldfusion.filter.CachingFilter.invoke(CachingFilter.java:62) at coldfusion.CfmServlet.service(CfmServlet.java:231) at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:311) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:46) at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:47) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at coldfusion.inspect.weinre.MobileDeviceDomInspectionFilter.doFilter(MobileDeviceDomInspectionFilter.java:57) at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:47) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:765) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:355) at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:450) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:834)
Suppressed
array[empty]
TagContext
array
1
struct
COLUMN 0
ID CF_CAST
LINE 1835
RAW_TRACE at cfServices2ecfc2132035820$funcGENERATEBLOCSFORDOCUMENTATION.runFunction(/srv/www/sites/cms/current/modules/RichPages/Services.cfc:1835)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/Services.cfc
TYPE CFML
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LINE 100
RAW_TRACE at cf_getDatas2ecfm1763616265.runPage(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/_getDatas.cfm:100)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/_getDatas.cfm
TYPE CFML
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LINE 115
RAW_TRACE at cfcontroller2ecfm2076910190._factor1(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:115)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm
TYPE CFML
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struct
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LINE 111
RAW_TRACE at cfcontroller2ecfm2076910190._factor4(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:111)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm
TYPE CFML
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struct
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LINE 104
RAW_TRACE at cfcontroller2ecfm2076910190._factor7(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:104)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm
TYPE CFML
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COLUMN 0
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LINE 87
RAW_TRACE at cfcontroller2ecfm2076910190._factor10(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:87)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm
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LINE 36
RAW_TRACE at cfcontroller2ecfm2076910190._factor11(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:36)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm
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RAW_TRACE at cfcontroller2ecfm2076910190.runPage(/srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm:1)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/views/blocs/v6/controller.cfm
TYPE CFML
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RAW_TRACE at cfgetview2ecfm380315787.runPage(/srv/www/sites/cms/current/netvertisCMS/cms/customtags/plugin/getview.cfm:7)
TEMPLATE /srv/www/sites/cms/current/netvertisCMS/cms/customtags/plugin/getview.cfm
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LINE 68
RAW_TRACE at cfViewLocator2ecfc2013335392$funcGETVIEW.runFunction(/srv/www/sites/cms/current/netvertisCMS/cms/core/plugin/ViewLocator.cfc:68)
TEMPLATE /srv/www/sites/cms/current/netvertisCMS/cms/core/plugin/ViewLocator.cfc
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RAW_TRACE at cfController2ecfc1948726289$funcDISPLAY.runFunction(/srv/www/sites/cms/current/netvertisCMS/cms/core/plugin/Controller.cfc:34)
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LINE 54
RAW_TRACE at cfAdminRichPages2ecfc1853563582$funcDISPLAYRICHCONTENTS.runFunction(/srv/www/sites/cms/current/modules/RichPages/controllers/AdminRichPages.cfc:54)
TEMPLATE /srv/www/sites/cms/current/modules/RichPages/controllers/AdminRichPages.cfc
TYPE CFML
13
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LINE 136
RAW_TRACE at cfController2ecfc265355242$funcDISPLAYRICHCONTENTS.runFunction(/srv/www/sites/cms/current/modules/RichPages/Controller.cfc:136)
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RAW_TRACE at cfPlugin2ecfc1598388473$funcEVENTHANDLER.runFunction(/srv/www/sites/cms/current/netvertisCMS/cms/core/plugin/Plugin.cfc:601)
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RAW_TRACE at cfinvoke2ecfm1186648800.runPage(/srv/www/sites/cms/current/netvertisCMS/cms/customtags/plugin/invoke.cfm:15)
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RAW_TRACE at cfv6_richpage_lm_form2ecfm56549173.runPage(/srv/www/sites/cms/current/cmsSomfy/pages/v6/v6_richpage_lm_form.cfm:40)
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RAW_TRACE at cfindex2ecfm253893419.runPage(/srv/www/sites/cms/current/netvertisCMS/cms/customtags/htdocs/index.cfm:56)
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Un dépannage à domicile : Comment ça marche ?

Assistance Somfy : la réparation de vos stores bloqués ou cassés en 72 h.

Envie de contrôler la température de votre intérieur en un seul geste ? Somfy offre des solutions de motorisations pour les stores extérieurs de fenêtres. Pas besoin d’acheter de nouveaux stores. Vous pouvez motoriser des stores déjà installés.

Il existe trois types de structures pour les stores de fenêtres :
 


  • Les stores avec caisson

  • Les stores monobloc

  • Les stores verticaux résistants au vent

 
Il est possible d'acheter la motorisation directement en magasin ou de faire appel à un installateur partenaire. En cas de store bloqué ou cassé, Somfy garantie les pièces et les solutions achetées en magasins de bricolage. Vous pouvez déclarer la garantie de votre matériel directement sur notre site internet. En cas de store cassé ou bloqué, vous pouvez l’utiliser directement.

N’hésitez pas à remplir le formulaire de demande d’intervention en cas de store bloqué ou cassé.     

 

Pour une réparation de store extérieur, faites nous confiance

97% de nos clients sont satisfaits

Très bon diagnostic, personne serviable, travail propre et rapide. De plus à reprogrammé tous les volets et synchronisé tous les volets de la maison.

Merci pour le technicien qui a réalisé l'intervention : ponctualité et professionalisme appréciés !
Merci aussi à notre interlocutrice sav somfy qui a bien pris en considération notre problème.